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Value your Differences:
Rather than to challenge and
disagree with individual differences, appreciate and harness them to make
better decisions. The ability to do so is often a sign of high
self-esteem.
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Share Common Ground:
Build on the strengths of your
individual differences and common ground. There is power in
numbers...especially when you appreciate the differences as well.
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Communicate:
The vast majority of relationship problems
may be avoided or resolved with effective communication. Make sure your
employees are trained in communication. When problems arise, look for root
causes and provide remedial training or coaching as appropriate.
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Practice Honesty:
Humans have a sixth sense that can
detect dishonesty or deceit. Foster an organizational culture that
encourages honesty. Don't tolerate dishonest behaviors.
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Maintain Open Channels:
When people have safe access to
people in authority, they may seek advice about interpersonal issues
before they develop into major issues. Open door policies and practices
can work very well.
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Set Good Examples:
When leaders show that they can engage
in rational and reasonable debate over issues without getting personal,
others may learn how to maintain good relationships even when they don't
agree with other's positions.
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Use Courtesy:
"I'm sorry." is one of the most powerful
phrases in the English language. Use it when appropriate along with the
normal practices of courtesy. We all appreciate the implied respect that
comes along with courteous acts.
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Respect Everyone:
Don't use authority and rank as your
criterion for deciding who you will respect, use humanity as the only
criterion. If you treat the cleaners with the same high level of dignity
and respect as the president, you will never go wrong.
