Become a Better Listener
Practice Active Listening
Active listening is a vital
part of good communication. Mirroring, paraphrasing, and clarification
are examples of active listening skills that have been demonstrated to be
effective for reaching understanding. Most communication experts
recommend some variation of these skills. Use them to bridge the gap
in your listening differences. To listen effectively you should
CARE for those you're listening to:
C - concentrate -
focus on the speaker
A - acknowledge -
through body language - nod your head occasionally or say uh-huh
R - respond - ask
questions for clarification and interest
E - empathize -
share in their emotions and feelings. Validate your partner
Embrace a positive approach
and attitude: We get more in life of what we concentrate on. A
positive conversations is more likely when you start it in a positive way.
It sets the tone and will determine where the focus of the conversation is
likely to head. If you start with a phrase that can be interpreted to
be accusing or demeaning such as "You didn't... or "You make me feel..." a
male is apt to focus on how he can defend himself against whatever you are
going to say and a female is apt to focus on her emotions and feelings about
the relationship. Avoid a negative distraction by choosing a positive
approach that speaks to the issue and not against the person. Since
people tend to mirror the emotional state of others, we have an opportunity
to start in a positive way.
When you observe that your
partner is not engaged in what you are saying, it's a sure sign that you
should start over, use a different approach, or pick a better time.
You will be disappointed if you go on blindly. In this case you have
the opportunity to say something like, "I get the impression you are focused
on other things. It's important to me that we both understand what I'm
talking about. Would you prefer to continue later? I suggest
__o'clock. Is that okay?" When both the speaker and the listener
focus on the conversation, both are more likely to be satisfied with both
the process and the outcome. Anything less is incomplete and
dissatisfying with plenty of opportunity for misunderstanding. The
ingredients for successful conversations include understanding your
communication preferences and differences and then making positive choices
about how you will talk to your partner or co-worker and how you will
listen.
We recommend that you talk
about your differences. There is nothing like talking about how you
communicate to get to the heart of the matter. Discuss what goes right
and what goes wrong in your conversations. Ask yourself why you ended
up in an argument when it should have been just a conversation. What
happens when you solve problems without conflict? When you find the
answers you have the opportunity to solve problems instead of experiencing
them over and over again.
In addition to these and
other gender based communication preferences beyond that of focus,
individuals have their own preferences on how they take in information.
We all translate what we hear or ay based on who we are. The sum total
of our heredity and our life experience, who we are, serves to
filter everything. We see
the world through our own colored glasses and we walk in our own shoes.
We may not even be aware of the color of our glasses but they are there
nonetheless. Beyond our filters, preferences may be generally
categorized in terms of how we relate to feelings, thoughts, visuals, or
even physical movement (kinesthetic). The reference clues come in how
someone speaks in a response or opinion. For example: "I
think..." indicates a thinking preference. "I feel..." indicates a
feeling preference. "It looks like..." indicates a visual preference.
A person with a kinesthetic preference may describe things in terms of
movement or even model it with his/her body.
When people with different
preferences talk, there are opportunities for miscommunication and
frustration. A "thinker" listening to a "feeler" may miss much of the
message while they struggle to translate emotions into logical thought.
We act as though we are speaking different languages and that's not far from
the truth.
Remember: Good
communication requires active listening. If you want to communicate
well with your listener and make a point then speak the "language" of the
listener.
Communication Magic.
The Amazing Formula For Communicating Straight
From The Heart In Your Relationships.
See our
recommended reading List for link
Read our article on
filters and what to do about
them
Stop, Look and Listen for your lessons
in life
Check out our
other communication articles
|